Create global routing overrides

You can change the contact handling flow for multiple telephony entry points at the same time, such as for a holiday or emergency situation. Preconfigure one or more flows that you can apply quickly as an override when needed. When it becomes active, the global routing override only applies to new calls, while active calls follow the current entry point routing strategies.

Note	By default, you create global routing overrides in the Tenant time zone. All the data that are displayed on the Global Routing Overrides page or dashboard are based on the Tenant time zone.

You can choose between two methods to create a global routing override: