Delete a global routing override

Use this procedure to delete a global routing strategy.

Before you begin

You require Administrator access privileges to complete this procedure.

Procedure

Step 1

From the Management Portal navigation bar, choose Routing Strategy.

The Routing Strategy page opens.

Step 2

From the menu bar, choose Routing > Global Routing Overrides.

The Global Routing Overrides page opens to display the Global Routing Overrides List. This page shows all existing global routing overrides. See Global routing override parameters for a description of the elements that are visible on the page.

Step 3

Locate the global routing override you want to edit. You can use the Search function at the top-right of the Global Routing Overrides List area to find your target.

Step 4

Click the ellipsis button to the left of the routing override you want to delete, then click Delete. In the confirmation dialog box that opens, click OK.

The routing override moves to the Deleted Global Routing Overrides page where it awaits restoration or permanent deletion. For more information, see Restore or Permanently Delete a Routing Strategy.