Transfer a Call to an Entry Point

The agent handling a call can transfer the call to a different flow associated with an entry point. Global (previously known as CAD) variables with the same name and data type are copied from the first flow to the new flow that is active in the associated entry point.

For example, if a customer is connected to an agent who handles debit card transactions, but intends to transact on credit cards, the agent servicing the customer can now transfer the call to the credit card flow.