Restore or permanently delete a global routing override

Use this procedure to restore or permanently delete a global routing override.

Before you begin

You require Administrator access privileges to perform this procedure.

Procedure

Step 1

From the Management Portal navigation bar, choose Routing Strategy.

The Routing Strategy page opens.

Step 2

From the menu bar, choose Routing > Global Routing Override.

The Global Routing Overrides page opens to display the Global Routing Overrides List. This page shows all existing global routing overrides. See Global routing override parameters for a description of the parameters that are visible on the page.

Step 3

Click the Deleted Global Routing Overrides button at the top-right side of the page.

The Deleted Global Routing Overrides page opens displaying a list of deleted routing overrides, if any exist.

Step 4

In the Deleted Global Routing Overrides List view, locate the routing override you want to either restore or permanently delete. You can use the Search function at the far-right of the page to locate your target.

Step 5

Click the ellipsis button to the left of the routing override you want to either restore or permanently delete and do one of the following:

  1. (Optional) To permanently delete the override, click the Delete icon. Click Yes in the confirmation dialog box to commit.

    The Deleted Global Routing Overrides page immediately refreshes, excluding the deleted routing override.

  2. (Optional) To restore the override, click the Restore icon. Click Yes in the confirmation dialog box to commit.

    The Restore Global Routing Override page appears, displaying the settings for the routing override.

    You can change some of the settings in accordance with the information that is provided in Global routing override parameters.

    Click Restore to save changes and confirm reactivation of the override.

    Note

    If any settings conflict with an existing routing override, a message informs you. In this case, you must modify the settings before the override restores.

    The Deleted Global Routing Overrides page immediately refreshes, excluding the restored routing override.