View global routing overrides

Use this procedure to view a list of global routing overrides.

Before you begin

You require Administrator access privileges to perform this procedure.

Procedure

Step 1

From the Management Portal navigation bar, choose Routing Strategy.

The Routing Strategy page opens.

Step 2

From the menu bar, choose Routing > Global Routing Overrides.

The Global Routing Overrides page opens to display the Global Routing Overrides List. This page displays all existing global routing overrides. You can use the Search function at the top-right of the List area to find your target. See Global routing override parameters for a description of the parameters that are visible on the page.

Step 3

(Optional) To export the list of global routing overrides for data analysis, click the ellipsis button near the top-right side of the page and click Excel or CSV.

Step 4

(Optional) To display the details of a routing override or to edit it, click the ellipsis button at the left of the listed override and then click Edit. See Edit a global routing override for further detail on editing a routing override.