View the Details of a User

Procedure

Step 1

From the Management Portal navigation bar, choose Provisioning > Users.

Step 2

To view the details of a user, click the ellipsis icon beside the first name, and then click View.

Step 3

You can search users using one of the following parameters:

  • First Name

  • Last Name

  • Email

The search results display 20 users per page. Enter any three characters in the Search box. The search results display the users that match the search criteria. Follow one of these steps to navigate the user list page:

  • Click Next to navigate to the next page.

  • Click Last to navigate to the last page.

  • Click Previous to navigate to the previous page.

  • Click First to navigate to the first page.

You can view the following details of the user:

Setting

Description

General Settings

Username

The name the user uses to log in to the Webex Contact Center Management Portal.

First Name

The first name of the user.

Last Name

The last name of the user.

Email

The email address of the user.

Work

The work phone number of the user.

Mobile

The mobile phone number of the user. The system displays the number as a string without dashes; for example, 4155551212.

User Profile

The profile of the user. For more information, see Manage a User Profile.

Contact Center Enabled

The setting to access the Agent Desktop and handle customer requests.

Status

The status of the user.

Agent Settings

Site

The site of the agent. For more information, see Create a Site.

Teams

The teams to which the agent belongs. For more information, see Create a team

Skill Profile

The skill profile of the agent.

This feature is available if your administrator has enabled the optional Skills-Based Routing feature for your enterprise. This profile overrides any skill profile at the team level that is associated with the agent. For more information, see Skill Profiles.

Agent Profile

The profile of the agent. For more information, see Agent Profiles.

Note

An agent can belong to several teams, but can have only one agent profile.

Multimedia Profile

The multimedia profile of the agent.

This feature is available if your administrator enables the optional Multimedia feature for your enterprise. This profile overrides the multimedia profile of the team that the agent uses to sign in to the Desktop. For more information, see Multimedia Profiles.

External ID

Agent identification details, such as the employee number.

Default DN

The dial number of the agent.

The dial number can be in one of the following formats:

  • E.164 number format: [+][Country Code][Number]

    Example: +11234567890

  • IDD (International Direct Dialing) format: [IDD][Country Code][Number]

    Example: 01161123456789