Delete inactive objects permanently

Webex Contact Center allows administrators to permanently delete configuration objects that have been marked inactive. This helps customers remove unwanted configurations, keep a lightweight configuration footprint, and improve application performance. Before deleting a configuration object permanently, you will need to mark it inactive. You can also periodically delete inactive objects using an automatic purge tenant level setting.

You can permanently delete the following configuration object types:

  • Users

  • User Profiles

  • Agent Profiles

  • Work Types

  • Auxiliary Codes

  • Threshold Rules

  • Skill Profile

  • Teams

  • Sites

  • Entry Points

  • Outdial Entry Points

  • Queues

  • Outdial Queues

  • Desktop Layouts

  • Global Variables

  • Multimedia Profiles

  • Skill Definitions

The maximum number of inactive users is 5000. The maximum inactive objects for all other object types is 100. If this limit is reached, you must delete inactive objects to be able to deactivate more objects. If the configuration object has associated objects, you must inactivate all the referenced objects.

Procedure

Step 1

From the Management Portal navigation bar, choose Provisioning.

Step 2

Select an entity.

Step 3

To permanently delete a configuration object manually, on the entity page, click the ellipsis icon beside the object. Select Delete.

Step 4

On the dialog box that informs you that the object will be permanently deleted and can't be recovered, click Yes. A message appears that the object is permanently deleted.

Note

To configure an automatic purge of inactive objects for permanent deletion, see the article Configure auto-purge of inactive entities.