Reports for the Provisioned Items
Use the Management Portal to generate reports about the active resources that the Webex Contact Center administrator provisions for your enterprise.You can view the following reports:
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Report |
Description |
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Site Report |
The details of the sites for your enterprise. For more information, see About Sites, Teams, Entry Points, and Queues |
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Team Report |
The details of the teams for your enterprise. For more information, see About Sites, Teams, Entry Points, and Queues |
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Agent Report |
The details of the agents for your enterprise. For more information, see Agent Profiles. |
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Inbound EP Report |
The details of the entry points for your enterprise. For more information, see Entry Points and Queues. |
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Inbound Queues Report |
The details of the queues for your enterprise. For more information, see Entry Points and Queues. |
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Outdial EP Report |
The details of the outdial entry points for your enterprise. For more information, see Entry Points and Queues. |
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Outdial Queues Report |
The details of the outdial queues for your enterprise. For more information, see Entry Points and Queues. |
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Agent Profile Report |
The details of the agent profiles for your enterprise. For more information, see Agent Profiles. |
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Skill Report |
The details of the skills that are available for your enterprise. This report is available if your enterprise uses the Skill-Based Routing. For more information on how to define the skills for your enterprise, see Skill Definitions.
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Skill Profile Report |
The details of the mapping of the skills and the corresponding profiles. This report is available if your enterprise uses the Skill-Based Routing. For more information on how to define the profiles for the skills, see Skill Profiles. |
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Routing Report |
The details about the mapping of the routing strategies with the entry points, queues, and teams. For more information on how to define routing strategies, see About Contact Routing. |
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Agent Skills Report |
The details about the agents and their corresponding skills. This report is available if your enterprise uses the Skill-Based Routing. For more information on how to define the skills for your enterprise and Agent profiles, see Skill Definitions and Agent Profiles. Note: Currently we do not support Skill-Based Routing. |