User Profiles
When you create a user from Control Hub or change the license or role of a user, the system automatically maps the following profiles in Management Portal.
The combination of Webex Contact Center license and Control Hub role determines the user profile. The following table describes the different Webex Contact Center license and Control Hub role combinations and the corresponding default user profile.
|
Webex Contact Center License |
Control Hub Role |
User Profile |
|---|---|---|
|
Standard |
Standard |
Standard Agent |
|
Standard |
Full Administrator |
Standard Agent |
|
Standard |
Service Administrator |
Standard Agent |
|
Premium |
Premium |
Premium Agent |
|
Premium |
Supervisor |
Supervisor |
|
Premium |
Full Administrator |
Administrator |
|
Premium |
Service Administrator |
Administrator |
|
Not Assigned |
Full Administrator |
Administrator Only |
|
Not Assigned |
Service Administrator |
Administrator Only |
User profiles determine the features accessible to a user in Webex Contact Center.