Edit a Multimedia Profile

From the Management Portal navigation bar, choose Provisioning > Multimedia Profiles.

Click the ellipsis icon beside a multimedia profile and click Edit.

Do the following:

1. In the Profile Details area, edit the following details:

   Setting	Description
   Name	Enter a name for the multimedia profile.
   Description	(Optional) Enter a description for the profile.

2. In the Media Details area, edit the following details:

   Setting	Description
   Blended	Allows agents to handle multiple contacts simultaneously for different channel types. Set the number for each channel type. Note Number of contacts that you can set: Voice: 0–1 Chat, Email: 0–5
   Blended Real-time	Allows agents to handle one mandatory real-time channel, either Voice or Chat, and in addition you can set the limit for Email. Note Number of contacts that you can set: Voice: 1 (mandatory) Chat: 1–5 Email: 0–5
   Exclusive	Allows agents to focus on one customer contact at a time. Check the channel types for which the agents receive contacts.

Click Save.