Module Permissions
Note | These configurations are accessible only to the Cisco Solution Assurance team. To configure these settings, contact the Cisco Solution Assurance team. |
In the following table, the check mark (✓) at the Tenant column indicates the settings that the authorized users of your enterprise specify. Similarly, the ✓ mark in the Partner column identifies the settings the partner administrator specifies. The ✓ in the Webex Contact Center column identifies the settings that the Webex Contact Center administrator specifies.
To modify the settings, click Edit at the bottom of the page.
|
Setting |
Description |
Tenant |
Partner |
Webex Contact Center |
|---|---|---|---|---|
|
SBR Enabled |
Set to Yes to enable the Skills-Based Routing (SBR) feature for your enterprise. |
✓ |
||
|
Maximum Skills |
The maximum number of skills that you can define for your enterprise. |
✓ |
||
|
Maximum Text Skills |
The maximum number of text skills that you can define for your enterprise. |
✓ |
||
|
Multimedia Enabled |
Set to Yes to enable the Multimedia feature for your enterprise. For more information, see Configure Multimedia Profiles. |
|||
|
Maximum Channels Per Profile |
The maximum number of channels that you can specify for a multimedia profile. You can use this feature, only if your administrator enables the Multimedia feature for your enterprise. For more information, see Multimedia Profiles. |
✓ |
||
|
Recording Management Enabled |
Set to Yes to enable the Recording Management module for your enterprise. |
✓ |
||
|
Recording Pruning Strategy |
Enable the Recording Management module to specify the recording pruning strategy for your enterprise. |
✓ |
||
|
Pruning Value |
Specify the value for the recording pruning strategy. Time Based strategy is the only available strategy. The system calculates the Time Based pruning strategy according to your Additional Recording Storage license. For the Time Based strategy, define the number of days to retain the recordings. The system deletes the recordings after the specified number of days. |
✓ |
||
|
Analytics Enabled |
Set to Yes to enable the Reporting and Analytics module and the Business Rule module. |
✓ |