Advanced Queue Information
The Advanced Queue Information activity returns the real-time count of agents who are in the Available state in a queue and are logged in for a specific set of skills, along with other queue information. Flow developers use the Advanced Queue Information activity to program the flow. Flow designers make decisions based on the Advanced Queue Information activity.
The following sections of the Flow Designer enable you to configure the Advanced Queue Information activity:
General Settings
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Parameter |
Description |
|---|---|
|
Activity Label |
Enter a name for the activity. |
|
Activity Description |
(Optional) Enter a description for the activity. |
Output Variables
When the Advanced Queue Information activity is triggered, the following variables are updated:
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Output Variable |
Description |
|---|