Access the Flow Designer Application

Flow Designer uses Common Identity and a Single Sign‐On interaction. If you are already logged in to the Cisco Webex Control Hub or the Cisco Webex Contact Center Management Portal when you attempt to access Flow Designer, you automatically gain access. If not, the system prompts you to enter your SSO credentials in the standard login screen.

Before you begin

To access the Flow Designer application, you must have a Premium Agent License and a user profile that has rights to edit the Routing Strategies module.

Procedure


From the Management Portal navigation bar, choose Routing Strategies > Routing Strategies > Flow > Create New Flow.