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Name
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Displays the name of the skill. You can't edit the name of the skill.
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Description
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Optionally, enter a description of the skill.
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Service Level Threshold
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Specify how many seconds a customer call can be in the queue for this skill before being flagged as outside the service level. If a call is completed within this time interval, it is considered to have been handled within the service level for this skill.
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Type
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Displays the skill type. You can't edit the skill type.
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List Values
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This field is displayed only if the skill type is enum. Specify the values that can be associated with this skill. For example, for an enum skill named Operating System, you might define three values: Windows, Linux, and Unix. Each value is limited to a maximum length of 20 characters, including spaces.
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To add a value, type the value name in the List Value field and then press Enter. Repeat for each value you want to add.
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To delete a value, click x on the value entry.
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Status
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Select Active or Not Active. You can't inactivate a skill, if it is used in a skill profile or a routing strategy.
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