Delete Idle or Wrap-up Codes

You cannot delete the idle or wrap-up code that is set as default. A message informs you that you cannot suspend or delete the default aux-code if you try to delete it. You must set another idle or wrap-up code to default before deleting the chosen wrap-up or idle code. See Edit Idle or Wrap-Up Codes to change the default setting.

Procedure

Step 1

From the Management Portal navigation bar, choose Provisioning > Auxiliary Codes.

Step 2

Click the ellipsis icon beside the idle or wrap-up code and click Mark Inactive.

Step 3

Click Yes to confirm.

The status of the idle or wrap-up code changes to Not Active.

Note	Once the object is marked inactive, it can be permanently deleted. For more information, see Delete inactive objects permanently.