Create a Skill Profile

Step 1

On the Management Portal navigation bar, choose Provisioning > Skills > Skill Profiles.

Step 2

On the Skill Profiles page, click + New Skill Profile.

Step 3

Enter the following details:


Settings	Description
Name	Enter the name of the skill profile.
Description	(Optional) Enter a brief description for the skill profile.
Proficiency	Drag the slider to a number between 0 and 10 to indicate how proficient the agent is in this skill.
Boolean	Click one of the radio buttons to specify whether the agent has this skill (True) or doesn't have the skill (False).
Text	Enter a maximum of 40 characters (including spaces).
Enum	Check the check box for each list value that represents the agent skill.

Step 4

Click Save to save the skill profile.

Step 5

(Optional) Click Reset to reset the values in all fields.

Procedure