Copy an Agent Profile

Procedure

Step 1	From the Management Portal navigation bar, choose , Provisioning > Agent Profiles.
Step 2	Click the ellipsis icon beside the agent profile you want to copy and click Copy. You can edit the following details in the copied agent profile: General Information Auxiliary Codes Collaboration Dial Plan Agent DN validation Agent Viewable Statistics Agent Thresholds Agent Timeout
Step 3	(Optional) Click Edit in each tab to edit the settings.