Map an Entry Point

To map an entry point:

Procedure

Step 1

On the Management Portal navigation bar, click Provisioning > Entry Point Mappings.

Step 2

Click Entry Point Mappings and choose the appropriate mapping list:

  • Dialed Numbers: Map dialed numbers to entry points.
  • Social Messaging: Map social channel connectors to entry points.
Step 3

Enter the following fields:

  • For DN mapping:

    Setting

    Description

    Location (Only for Webex Calling)

    Choose a location from the drop-down list. The list of locations appears as configured on Webex Calling.

    Note

    Ensure that you've created a location in Webex Calling and added the required numbers. For more details on adding numbers in Webex Calling, see the article Manage Numbers in Locations.

    Available Numbers / DN

    • For Webex Calling:

    Select the number that you want to map to this entry point.

    Note

    • The Webex Calling location main number doesn’t appear in this list. If you need to use that main number for mapping, change the main number. For details on managing numbers, see the article Manage Numbers in Locations.

    • A toll-free number cannot be used for Entry Point mapping without the appropriate entitlement. If the Telephony type is Cisco PSTN and you do not have Cisco Bundle 2: Inbound toll-free number access add-on, use a toll number to map an entry point.

    Entry Point

    Choose the entry point to which you want to map the DN.

    PSTN Region (Only for RTMS voice platform)

    Choose a region in which you want to enable regional voice media services. The dial number (DN) must be configured in the selected region to accept incoming calls. The entry point is mapped to the dial number that belongs to the selected region. Mapping the dialed number to a region keeps the voice media local to that region.

    If you don’t choose a region, the Default region is selected. The default region is the data center corresponding to the country of operation that is configured on Control Hub when you provision the contact center tenant.

    Note

    The PSTN region is applicable only for the new customers who provision their contact center tenant with the RTMS voice platform and want to use the regional media services.

    Note

    To use the Outdial Transfer to Queue feature, map the Outdial Transfer to Queue entry point to a DN.

  • For Social Messaging mapping:

    Setting

    Description

    Connector

    Choose a connector from the drop-down list.

    Entry Point

    Choose the entry point to which you want to map the connector.
Step 4

(Only for SMS) After you choose the Entry Point, a Webhook URL gets populated on the page. Copy the Webhook URL and configure MessageBird. This configuration helps exchange SMS messages with MessageBird.

Step 5

Click Save.