Event Output Variables
Event Output Variables are specifically associated with events and take on the nomenclature: <EventName>.<VariableName>.
All of the Event Output Variables available for use in a flow automatically appear in the Global Properties pane after an event is introduced to the flow, and also in the Properties pane for the associated Event Handler activity.
The available Event Output Variables are:
-
NewPhoneContact.ANI -
NewPhoneContact.DNIS -
NewPhoneContact.InteractionID -
AgentAnswered.AgentID -
AgentAnswered.AgentName -
AgentAnswered.AgentSessionID -
AgentAnswered.QueueID -
AgentAnswered.QueueName -
AgentAnswered.TeamID -
AgentAnswered.TeamName -
AgentAnswered.TenantID -
AgentAnswered.CAD -
PhoneContactEnded.AgentID -
PhoneContactEnded.TeamID -
PhoneContactEnded.QueueID -
PhoneContactEnded.InboundChannel -
PhoneContactEnded.RoutingStrategyID