Custom Flow Variables

Custom Flow Variables are configurable variables of different data types that you can use throughout the flow. You can create as many Flow Variables as you need to satisfy the logic in your flow.

Secure Variables

You can mark flow variables as Secure to prevent logging and storing of any sensitive information such as Personally Identifiable Information (PII) and Payment Card Industry (PCI) data. You can set secure variables as Agent Viewable or Agent Editable to control how these variables are presented on the Agent Desktop.

By default, all existing variables in the deployed flows behave as nonsecure variables. Open these flows in edit mode to review and retain the secure variables as needed.

In flow variable mapping, you cannot map a secure variable to a nonsecure variable in the GoTo activity.

You can't mark global variables as secure.

• Create Custom Flow Variables

• Edit Custom Flow Variables

• Delete Custom Flow Variables