Teams
The Teams menu represents a group of people working in a particular function in a particular group (site); for example, Sales or Complaints. Although the Webex Contact Center Management Portal manages teams, the Management Portal doesn't sync teams. By default, the Admin Console has one team within the Default group called Default. All premium agent-licensed agents are mapped to the Default team.
|
Column Name |
Description |
|---|---|
|
Team logo |
Displays the default logo. |
|
Team name |
Displays the name of the team that is set to Default. |
|
Channels |
Set to SMS, Facebook Messenger, Livechat, and Email, and WhatsApp. |
|
No. of managers |
Displays the number of administrators that manage this team. |
|
No. of agents |
Displays the number of agents that are part of this team. |
|
Others |
Displays the number of users belong to other roles, such as Analyst, that aren’t applicable to Webex Contact Center today. |
When you click the team name link, you can view the following tabs:
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Users
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Events and Rules