View routing strategies by time zone
If you enable the Multiple Time Zone feature for your enterprise, you can configure entry points and queues with time zones. Time values that are used in the routing strategies are based on the time zone you configure for the entry point or queue. If you don't configure time zones with entry points and queues, the system uses the time zone that you configure for your enterprise (typically headquarters).
When you click your name button on the upper-right side of the Routing Strategy page, any time zones you configure for entry points or queues appear in a drop-down list.
If you do not enable the Multiple Time Zone feature for your enterprise, time values in routing strategies are based on the time zone you configure for your enterprise.
If the time zone observes daylight-saving time, the time adjusts automatically when the daylight-saving time changes.
Procedure
| Step 1 | On the Management Portal, click the gears icon in the upper-right corner to view the three or four Tab keyed settings panel. |
| Step 2 | Click the gears icon. Select a time zone from the Time Zone drop-down list. |
| Step 3 | Click Apply. |
| Step 4 | From the Management Portal navigation bar, choose Routing Strategy to view the routing strategies based on the selected time zone. |