PCI compliance

Webex Contact Center is fully Payment Card Industry (PCI) compliant to protect customer organizations from data loss while using voice and digital channels. We protect and secure PCI data and related information in strict adherence to the Payment Card Industry Data Security Standard (PCI DSS). This compliance enables you to:

• Prevent logging and storing of any sensitive information that is related to PCI data.

• Mask and encrypt customer sensitive information such as debit or credit card details.

• Drop attachments if PCI data is detected.

• Restrict attachments in the email and chat services if it contains cardholder information.

• Allow administrators to configure either to reject or drop the email or chat content if it has PCI data in the email subject line or email or chat body.

In Webex Contact Center, PCI is enabled by default.

With PCI enabled, the following file types are supported across all digital channels for inline and regular attachments:

".dotx", ".xlshtml", ".dothtml", ".xlthtml", ".pub", ".pptmhtml", ".xlsx", ".xlsb", ".pdf", ".xlt", ".dotm", ".pubmhtml", ".odt", ".xps", ".ppam", ".rtf", ".xml", ".dot", ".html", ".doc", ".ppt", ".xls", ".xlam", ".ods", ".xltx", ".pptxml", ".pot", ".shtml", ".mht", ".xltm", ".ppthtml", ".pothtml", ".pubhtml", ".xlsm", ".mhtml", ".pps", ".eml", ".msg", ".pdfxml", ".xhtml", ".txt"

Note	Embedded images aren’t supported in attachments.