About Management Portal Components

The Webex Contact Center Management Portal landing page has multiple components that you can access based on your authorization.

The following table describes the components of the Management Portal landing page:


Component	Description
Navigation bar	Displays the modules that you are authorized to access. For more information, see Webex Contact Center Modules You can see either the name of the module or, if the navigation bar is collapsed, an icon that represents the module. Hover the mouse pointer over an icon to display the module name. To expand or collapse the navigation bar, click the button on the upper-left side of the landing page.
Dashboard	Displays the number of calls that are currently in IVR, in queue, connected, and the number of currently available agents. The rest of this panel displays four charts. Three of them provide real-time statistics for the current call activity, interval call activity, and site-level agent activity. The fourth chart provides historical statistics. You can click the icon at the top of a chart to display the corresponding report in the Reporting and Analytics module window. To change the size of a chart, point to a corner or edge and when the mouse pointer changes to a two-headed arrow, drag the corner or edge to shrink or enlarge the chart. To restore the original size of resized charts, click Reset Widgets.
Settings button	Expands and collapses a panel where you can do the following: Select a different user interface skin. For more information, see Change User Interface Colors. Customize the user interface banner color and images that are used on the Management Portal pages. For more information, see Create a Custom Theme. Change the time zone in which the time values in routing strategies are displayed. For more information, see View routing strategies by time zone. View and update the API key assigned to your user account. For more information, see View and Regenerate Your API Key.
Your name button	Displays the following options in a drop-down list: Help: Opens the Management Portal online help document in a separate window. Sign Out: Closes all of the open modules and signs you out of the Management Portal.