Webex Calling Integration Task Flow

This feature is only applicable to customers with the Webex Calling subscription.

To integrate Webex Calling with Webex Contact Center and map the DNs:

Procedure

Step 1

The partner administrator can use the article Get Started with Cisco Webex Contact Center and onboard customers by selecting the Webex Calling option.

Step 2

Dial numbers must be configured as recommended in the Webex Calling article Manage Number in Location.

Step 3

After the dial numbers are added, map them to the Entry Point. For more details, see Entry Point Mappings.