Set Up Campaign Management
As an administrator, do the following to set up campaign management for your enterprise:
Before you begin
You can configure and use outbound campaigns only if your enterprise has purchased the Acqueon SKU.
Procedure
| Step 1 | In the Management Portal navigation bar, choose Provisioning, and select your enterprise. |
| Step 2 | On your enterprise page, choose the Provisioning tab and enable Campaign Management. For more information, see Provisioning. |
| Step 3 | Configure outbound preview campaigns using the LCM interface. Webex Contact Center data such as entry points, teams, and wrap-up codes are available to you in the LCM interface to configure campaigns. Additionally, the LCM interface enables you to configure the questions and answers to display in the call guide at the campaign level. |
What to do next
For more information about how to configure campaigns using LCM, see the Cisco Webex Contact Center Campaign Manager User Guide.